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December 9th, 2015, 01:34 PM | #16 |
Inner Circle
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Re: Difficult Bride + Discs Not Working
Bob, my brides, when they see their discs work on other players, so far each one has realized without being told that they need a new player. I haven't yet been cursed with a customer so silly that they blamed my discs when clearly the player was the issue.
Here's how it has worked for me. They call and say discs don't play properly. I ask them to try them on another player, and I ask them if they're player is old, and it's always yes, it's old. They let me know later that yes, indeed, the discs played on another player and they are going to go get a newer player, because they realize their player is old and probably outdated. They are invariably nice about it, at least my customers have been. Also, if the player is at fault and you send other discs that don't work, it makes you look really bad, because you've taken responsibility for the problem. If your second batch doesn't work, then your customer will blame you and it makes you look incompetent. I know because early on in my career that is what I did. Then they really got mad. If they had got a new player the problem would have been solved instead of me buying a new type of disc, wasting my time and theirs. There is a difference between being helpful and taking responsibility for something I cannot fix. Just my 2 cents.
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December 9th, 2015, 01:42 PM | #17 | |
New Boot
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Re: Difficult Bride + Discs Not Working
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Her response was "our player is of superior quality". I'm going to ship her out single-layer Verbatim discs and hope for the best. |
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December 9th, 2015, 01:48 PM | #18 | |
New Boot
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Re: Difficult Bride + Discs Not Working
Quote:
It was then in a subsequent email she informed me that they still weren't working - - on her player, but on her sister's they were fine. That's when the penny dropped and I realised the problem was definitely on their end. Unfortunately, as you suggest, the damage may already have been done with regards to my rep. |
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December 9th, 2015, 01:50 PM | #19 | |
Major Player
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Re: Difficult Bride + Discs Not Working
Quote:
Apparently there's 2 sides to this, and this forum so far seems to be a bit of a split down the middle. I'm a bit surprised tbh, that anyone would just leave it at 'oh no, that's you're DVD player that's the problem' when all you need to do is burn a more simple version of a DVD. But can't you fix it by burning a proper DVD for them?? That's like a mechanic only using 15W40 motor oil or whatever that's meant for a pickup truck and when your little Nissan has problems with it he says "Oh no, the oils fine. It's your CAR which is the problem." |
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December 9th, 2015, 02:02 PM | #20 |
Major Player
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Re: Difficult Bride + Discs Not Working
I just encountered a similar situation with a client who is using an Xbox as their DVD player. The DVDs worked fine on their family's other DVD players but not on the Xbox. Will try another burn on a different brand of disks but not sure where to go if that doesn't work.
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December 9th, 2015, 03:12 PM | #21 |
Major Player
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Location: Milwaukee WI
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Re: Difficult Bride + Discs Not Working
Hollywood movie DVDs are pressed from a glass master. The "pits" are actually molded into the material.
When we burn DVDs, the pits are instead etched into a dye layer with the laser. Quite a different process and results, different material substrate used in the media, so that is why recordable DVD will exhibit playback compatibility issues more than store-bought movies (assuming no authoring issues of course, which is another issue entirely). I started burning DVDs around the year 2000 and compatibility was very hit and miss back then, and got gradually better over the years with newer players and for the last several years, I have practically zero issues with customer playback of 4.7GB DVD-R discs. I never use DL media, but anecdotal evidence suggests that not all players like DL media, while single-layer media works pretty universally (again, assuming proper authoring and high-quality media). Thanks
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December 9th, 2015, 03:46 PM | #22 | |
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Re: Difficult Bride + Discs Not Working
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I would put her wedding on two or three different brands of -r DVD, Taiyo Yuden, Ritek or Virbatim. |
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December 9th, 2015, 03:46 PM | #23 | |
Major Player
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Re: Difficult Bride + Discs Not Working
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December 9th, 2015, 03:49 PM | #24 |
Equal Opportunity Offender
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Re: Difficult Bride + Discs Not Working
Further to what Jeff is saying, the reason why the commercially replicated DVDs will perform better is that their aluminium substrate has the best possible reflectivity for the 'non-hole data bits'.
Writeable discs are not as good, and in fact the DVD drives even have internal calibration info for the characteristics of each type of blank that may possibly be used. Got an older burner that suddenly doesn't know what to do with your usual DVD blanks or any others? It can be that the current writeable discs (and their formulation) on the market are newer than the internal library on the burner. Similarly, if the laser diode in a DVD player mechanism is stating to wear and age, its output strength will suffer. This in turn will mean that it has a harder time recognising the data that is on the written/manufactured disc because the level of reflectivity will not be as great. [Apparently the cheaper optical drive mechanisms have a plastic lens on the laser instead of a glass lens. The downside of this plastic lens is that it won't keep its perfect transparency forever and thus diminishes the life of the hardware.] Andrew |
December 9th, 2015, 04:28 PM | #25 | |
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Re: Difficult Bride + Discs Not Working
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December 9th, 2015, 04:39 PM | #26 | |
Inner Circle
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Re: Difficult Bride + Discs Not Working
Quote:
I also run into clients that tell me they do have playback issues with purchased dvd's on their old dvd player, eventhough my wedding film does play on their dvdplayer, but they know if my dvd would give problems they are better off just buying a new player. Many people have old and cheap dvd players which are hardly used, in teh past I often delivered my dvd's to my clients and many times they had to look for the remote because it was that long ago they used the player. A good dvd, even when pressed, does not guarantee it will play without issues on these often old players that have issues especially if you have a too high bitrate dvd or when you use a dual layer dvd. The reason why people don't invest in new dvd players anymore is because these days you can just rent movies true their tv and just stream them, all dvd rental places where I live are gone as they had to close their doors. |
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December 9th, 2015, 05:12 PM | #27 | ||
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Re: Difficult Bride + Discs Not Working
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Quote:
https://www.youtube.com/watch?v=h-wf...utu.be&t=2m34s |
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December 9th, 2015, 07:02 PM | #28 | |
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Re: Difficult Bride + Discs Not Working
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Chris Young CYV Productions Sydney |
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December 10th, 2015, 02:40 AM | #29 | |
Inner Circle
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Re: Difficult Bride + Discs Not Working
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December 10th, 2015, 02:44 AM | #30 | |
Inner Circle
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Re: Difficult Bride + Discs Not Working
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...I bought one and the Pioneer is in the loft. |
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