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December 10th, 2015, 03:03 AM | #31 |
Inner Circle
Join Date: Jun 2007
Location: Belgium
Posts: 9,510
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Re: Difficult Bride + Discs Not Working
I didn't buy that film, it came with a blu-ray burner that I bought for my pc, they obviously had lots of it left :D But it was a commercial blu-ray, just like you could buy separately in the store. Eventhough the film suxs I was looking forward to see how the imagequality looked like on a big screen but have not been able to see it completely...
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December 10th, 2015, 04:58 AM | #32 |
Inner Circle
Join Date: Feb 2013
Location: LIncolnshire, UK
Posts: 2,213
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Re: Difficult Bride + Discs Not Working
I also agree with the posts about not supplying on DL discs as the compatibility is reduced further. Recordable DVDs are always likely to give problems on a dubious player compared to glass mastered discs for reasons already explained, so the fact that they can play shop bought films is irrelevant.
Unfortunately to the client, a DVD is a DVD and if their player plays the latest blockbuster movie, 'it should also play yours'. In those circumstances, you need to give them a clearly worded written technical explanation of why this is and why some players irrespective of cost just do not like recordable DVDs. You could also suggest that in these days of downloadable movies, many players stand idle for days or weeks on end and start to accumulate fine particles of dust on the laser lens that may be improved with the use of a DVD lens cleaning disc. Rogef |
December 10th, 2015, 05:54 AM | #33 |
Inner Circle
Join Date: Jul 2009
Location: Perth, Western Australia
Posts: 8,441
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Re: Difficult Bride + Discs Not Working
Also something that has helped me so much!! Try to use disks made for your DVD writer/burner ..I have LG writers in all 3 computers and have always used LG disks (probably made by someone else but they have given me zero errors in 15 years!!) It is the most compatible way to go. I switched to another brand about a year back and spent an entire week rushing around replacing disks for brides and very quickly tossed them in the bin and went back to my LG disks!!
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December 10th, 2015, 01:40 PM | #34 |
Regular Crew
Join Date: Mar 2007
Location: Cincinnati, OH
Posts: 161
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Re: Difficult Bride + Discs Not Working
Find a $30 DVD player that you know will play your disc and send that to them too. It costs more to legally license music.
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December 10th, 2015, 02:28 PM | #35 |
Major Player
Join Date: Apr 2009
Location: Philly, PA
Posts: 951
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Re: Difficult Bride + Discs Not Working
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December 10th, 2015, 02:53 PM | #36 |
Inner Circle
Join Date: Jun 2007
Location: Belgium
Posts: 9,510
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Re: Difficult Bride + Discs Not Working
What if it concerns a blu-ray disc, buy them a blue-ray player? :) It's not our job to buy the necessary playback equipment for a client. If that player then would malfunction they will come to you to have it replaced. I also supply h264 mp4's on a usb stick and I have had clients telling me their tv doesn't display the video, you can't expect me to buy them a new tv as well that is compatible with my videos. In such a case I tell them they have to buy something like a WD TV from western digital or get a more up to date tv that will support mp4 playback.
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December 10th, 2015, 06:20 PM | #37 | |
Regular Crew
Join Date: Mar 2007
Location: Cincinnati, OH
Posts: 161
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Re: Difficult Bride + Discs Not Working
Quote:
Seriously. You can spend time educating your client about disc/player quirkiness, or you could make a great, memorable customer service experience. |
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December 10th, 2015, 08:24 PM | #38 |
Obstreperous Rex
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Re: Difficult Bride + Discs Not Working
I'm in full agreement with Bob. Present the bride with a brand new BD player that you have confirmed will work with your discs. It's a small amount to pay for such a big gesture of goodwill. I know that earlier in this forum we've discussed doing this as a regular practice back in the day when Blu-Ray was new... just bundle in the price of a nice new BD player as part of your total package price. Don't bother to itemize it. Just hand it over on delivery as an unexpected pleasant surprise. Better to score points this way than to go through the hassle of incompatible discs.
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December 11th, 2015, 02:22 AM | #39 |
Inner Circle
Join Date: Jun 2007
Location: Belgium
Posts: 9,510
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Re: Difficult Bride + Discs Not Working
Ever heard of Pandora's box? :) So you give a new player to the bride and then she calls you because you gave more dvd's of which she gave a copy to her family and she says, "they don't play either on their players, can you pls send a dvd player to them as well? Here's the address"
Or the bride has other dvd's with cinema movies and one of them don't play in your new supplied dvd player or it malfunctions during the warranty period, guess who she is going to call? Or the bride is so happy you gave her a new player she goes to a internet wedding forum saying how great service you provide because she got a new player, the next bride that reads it will book you and eventually ask, "I take it you include the players as well?" Before you know it you have a separate room in your house filled with dvd and blu-ray players, new ones and ones that need to be replaced. |
December 11th, 2015, 06:38 AM | #40 |
Equal Opportunity Offender
Join Date: Feb 2009
Location: Brisbane, Australia
Posts: 3,052
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Re: Difficult Bride + Discs Not Working
The cost of a new cheap DVD player ($40 I read earlier) is a more than reasonable overhead for getting the booking.
Andrew |
December 11th, 2015, 07:21 AM | #41 | |||
Obstreperous Rex
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Re: Difficult Bride + Discs Not Working
Quote:
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If that happens, you're doing it wrong. Cheers, |
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December 11th, 2015, 07:58 AM | #42 |
Inner Circle
Join Date: Feb 2009
Location: Norwich, Norfolk, UK
Posts: 3,531
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Re: Difficult Bride + Discs Not Working
It's because you are using DL. I am surprised you haven't had problems before. We only ever used single layer DVD as there are often comparability problems with DL. Early DVD players often baby or stutter at the Mayer change even with pressed commercial DVDs. The other reason to use single layer is that they are cheaper, burn at a faster speed so burns are quicker plus the client sees more value in two DVDs in a double case rather than a single DVD.
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December 11th, 2015, 09:00 AM | #43 | ||
Inner Circle
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Re: Difficult Bride + Discs Not Working
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Quote:
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December 11th, 2015, 10:06 AM | #44 | |
Inner Circle
Join Date: Jun 2007
Location: Belgium
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Re: Difficult Bride + Discs Not Working
Quote:
It's not unlikely nor unreasonable that this would happen, I have had a bad batch of dvd's in the past that did cause problems and on a very rare occasion 2 out of 3 dvd's might cause playback problems as well. You won't make the bride happy if you only help her out but not her mom if she has playback issues as well, the question is how far are you willing to go. |
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December 11th, 2015, 11:47 AM | #45 |
Inner Circle
Join Date: May 2004
Location: USA
Posts: 3,005
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Re: Difficult Bride + Discs Not Working
Op: I would split it into 2 single layer dvds: Ceremony on one and reception on the other. Pain but you know its guaranteed to work and make the client happy.
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