Canon Service

Charles Culpepper · February 16th, 2007, 09:16 AM

Thanks for all the good advice. I hope this fixes it.

Charles Culpepper · February 26th, 2007, 09:54 PM

I got the camera back on Saturday and thought it was doing the exact same thing that I sent it in for. Turns out my Sony Mini DV player was causing distortion when I was playing back today. When captured to Final Cut and played back image looks good.

Charles Culpepper · February 26th, 2007, 10:03 PM

I sent mine in to New Jersey for distorted playback image. Dropped over $550 , I just got it back and it's doing the exact same thing - like they never even tested before shipping it out.....

G. Scott Roberts · February 26th, 2007, 10:08 PM

Quote:

Originally Posted by Charles Culpepper

I sent mine in to New Jersey for distorted playback image. Dropped over $550 , I just got it back and it's doing the exact same thing - like they never even tested before shipping it out.....

That is unfortunite, but they should have included a 3 month warrenty for the service (I would hope) they did for me. Still is rediculous to have to go through it again already... good luck.

Charles Culpepper · February 26th, 2007, 11:49 PM

Nix my prev comment. Looks like my Sony Mini DV player was causing the distortion. When I captured my footage to final cut and played it through there it looks fine.

Simon Duncan · February 28th, 2007, 12:19 PM

Currently I have been noticing quite a lot of clitches come drop outs in the image I have shot on my XL1. Now this camera is some 10 years old and I bought it in July 2003 2nd hand. I haven't serviced it in all that time.

So my question is since it is long over due for a service from peoples experience can I expect to get the camera back and see no more drop outs come clitches in my video? Or is this just a sign that the camera is coming to the end of its life?

Thanks

Mark Bournes · February 28th, 2007, 12:58 PM

Have you used a dry head cleaning tape? That will help get rid of the drop-outs.

Simon Duncan · February 28th, 2007, 01:10 PM

Yes I have. I only ran the Cleaning tape through for about 15 seconds but I'm still noticing various clitches / drop outs in the image captured.

Mike Teutsch · February 28th, 2007, 01:25 PM

Quote:

Originally Posted by Simon Duncan

Yes I have. I only ran the Cleaning tape through for about 15 seconds but I'm still noticing various clitches / drop outs in the image captured.

What brand of tapes are you using to record on?

Mike

Simon Duncan · February 28th, 2007, 01:58 PM

Sony DV Premium.

I have been using these for quite some time now. At least for the last 12mths

Mike Teutsch · February 28th, 2007, 03:14 PM

Quote:

Originally Posted by Simon Duncan

Sony DV Premium.

I have been using these for quite some time now. At least for the last 12mths

The reason I asked about the tapes is that I used JVC tapes in my Canon XL1s and had problems. I cleaned it and again and still had problems. I switched to Sony and never had another problem.

If I were you, I would use the cleaning tape for a longer time, a couple three times if necessary and try again with a new recording tape. I that does not work it is off to Canon for service.

Mike

John Paulsel · March 2nd, 2007, 12:08 PM

I read a long time ago that it's best to use only one brand of DV tape. The article explained that the lubricants used in the tape can react to another brand's lubricant formula causing a stickly mess and consequently drop outs.

Simon Duncan · March 3rd, 2007, 12:28 PM

I also feel that my particular camera is coming to the end of it's life. I've been more than keen to upgrade over the last 12mths but just haven't had the jobs coming to justify it. Well this camera has served me incredibly well but the limitations of lack of true manual lens and audio have seen me constantly looking at the next camera. But considering that this camera is some 10 years old it has more than delivered in regard to my development as a cameraman.

Jack Miles · April 29th, 2007, 11:05 AM

Hey guys,

I tried to find a thread on this, but I couldn't. If something similar exists, sorry.

Moving on...I would like to send my camera back to Canon to get it performing like the day it was new.

I have read about people doing it, but I have no idea what is involved.

What all needs to be updated, repaired, adjusted, or replaced? And how much can I expect it to run me and how long will it take? Thanks!

Kyle Ross · April 29th, 2007, 10:40 PM

What's wrong with your camera? Typically you'll send it to Canon's national HQ (or if you're American, one of two(?) national HQ's they've got) and they fix it and then bill you. They'd go through it and find everything that's wrong, and tweak a lot of other stuff too. Depending on what they've done, you'll get a price that varies. Usually it runs at about $200-600. Of course, maybe you've done something crazy to the camera, and you'll get an enormous $1000ish bill.

February 26th, 2007, 09:54 PM	#137
Charles Culpepper New Boot Join Date: Jan 2007 Location: Atlanta GA Posts: 18	I got the camera back on Saturday and thought it was doing the exact same thing that I sent it in for. Turns out my Sony Mini DV player was causing distortion when I was playing back today. When captured to Final Cut and played back image looks good. Last edited by Charles Culpepper; February 26th, 2007 at 11:51 PM.

February 28th, 2007, 12:19 PM	#141
Simon Duncan Regular Crew Join Date: Dec 2005 Location: Angers, France Posts: 181	Canon XL1 Service Currently I have been noticing quite a lot of clitches come drop outs in the image I have shot on my XL1. Now this camera is some 10 years old and I bought it in July 2003 2nd hand. I haven't serviced it in all that time. So my question is since it is long over due for a service from peoples experience can I expect to get the camera back and see no more drop outs come clitches in my video? Or is this just a sign that the camera is coming to the end of its life? Thanks

February 28th, 2007, 12:58 PM	#142
Mark Bournes Major Player Join Date: Nov 2005 Location: Jupiter, FL Posts: 565	Have you used a dry head cleaning tape? That will help get rid of the drop-outs. __________________ Mark www.sharkvp.com

March 2nd, 2007, 12:08 PM	#147
John Paulsel Regular Crew Join Date: Dec 2002 Location: Pendleton (near Indianapolis), Indiana USA Posts: 49	Tape Brand I read a long time ago that it's best to use only one brand of DV tape. The article explained that the lubricants used in the tape can react to another brand's lubricant formula causing a stickly mess and consequently drop outs. __________________ John Paulsel Highpoint Productions "I'd do it for free but I don't!"

April 29th, 2007, 11:05 AM	#149
Jack Miles New Boot Join Date: Mar 2006 Location: Tampa, Florida Posts: 8	Cost and whats involved in "refurb" for my XL1s? Hey guys, I tried to find a thread on this, but I couldn't. If something similar exists, sorry. Moving on...I would like to send my camera back to Canon to get it performing like the day it was new. I have read about people doing it, but I have no idea what is involved. What all needs to be updated, repaired, adjusted, or replaced? And how much can I expect it to run me and how long will it take? Thanks!

February 16th, 2007, 09:16 AM	#136
Charles Culpepper New Boot Join Date: Jan 2007 Location: Atlanta GA Posts: 18	Thanks for all the good advice. I hope this fixes it.

February 26th, 2007, 10:03 PM	#138
Charles Culpepper New Boot Join Date: Jan 2007 Location: Atlanta GA Posts: 18	I sent mine in to New Jersey for distorted playback image. Dropped over $550 , I just got it back and it's doing the exact same thing - like they never even tested before shipping it out.....

February 26th, 2007, 11:49 PM	#140
Charles Culpepper New Boot Join Date: Jan 2007 Location: Atlanta GA Posts: 18	Nix my prev comment. Looks like my Sony Mini DV player was causing the distortion. When I captured my footage to final cut and played it through there it looks fine.

February 28th, 2007, 01:10 PM	#143
Simon Duncan Regular Crew Join Date: Dec 2005 Location: Angers, France Posts: 181	Yes I have. I only ran the Cleaning tape through for about 15 seconds but I'm still noticing various clitches / drop outs in the image captured.

February 28th, 2007, 01:58 PM	#145
Simon Duncan Regular Crew Join Date: Dec 2005 Location: Angers, France Posts: 181	Sony DV Premium. I have been using these for quite some time now. At least for the last 12mths

March 3rd, 2007, 12:28 PM	#148
Simon Duncan Regular Crew Join Date: Dec 2005 Location: Angers, France Posts: 181	I also feel that my particular camera is coming to the end of it's life. I've been more than keen to upgrade over the last 12mths but just haven't had the jobs coming to justify it. Well this camera has served me incredibly well but the limitations of lack of true manual lens and audio have seen me constantly looking at the next camera. But considering that this camera is some 10 years old it has more than delivered in regard to my development as a cameraman.

April 29th, 2007, 10:40 PM	#150
Kyle Ross Regular Crew Join Date: Mar 2007 Location: Surrey, British Columbia Posts: 48	What's wrong with your camera? Typically you'll send it to Canon's national HQ (or if you're American, one of two(?) national HQ's they've got) and they fix it and then bill you. They'd go through it and find everything that's wrong, and tweak a lot of other stuff too. Depending on what they've done, you'll get a price that varies. Usually it runs at about $200-600. Of course, maybe you've done something crazy to the camera, and you'll get an enormous $1000ish bill.