Canon Service

Andrew Dryden · November 22nd, 2006, 02:19 PM

All I meant my obviously not licensed is that since Cannon will only service the cameras themselves the local place is not licensed. I think they are a reputable place and I am hesitant to send everything off.

I was reading in the archives and some people recommended just recording for a half hour and then reviewing the tape to see if there was any fragmenting etc. Their thought was that if you did this and there was none you were good to go. Is that the general consensus? It is an xl1s and hasn't had much use, so would like not to spend the 252 dollars if it is avoidable. Thanks,
Andrew

Lorinda Norton · November 23rd, 2006, 01:17 AM

If you're willing to put up with that kind of aggravation, go right ahead. :) I take it you don't do any kind of event shooting or jobs where time is an issue.

G. Scott Roberts · January 20th, 2007, 11:22 PM

My camera has worked flawlessly for about the last year or so since I bought it used on EBay. Camera sat for a few days since last successful use and when my new 7" external LCD monitor arrived to work with my new jib I plugged it in and no zoom, no focus... removed the lens, cleaned with eraser and denatured alcohol on the contact, still no go... removed the batteries for several hours and tried again with no luck. Funny thing is that the camera zoom and focus works for about the first 15 seconds on powering up, but then nothing. When I hit the zoom in - zoom out toggle after that it shows the square and triangle on the zoom (in the display) like it knows I'm hitting the toggle switch, but doesn't go anywhere... No error message, and will playback fine. Hopefully nothing major, we'll see what happens. Anyone have any other bright ideas to try?

Chris Hurd · January 21st, 2007, 12:52 AM

Sorry, there is nothing else you can do except send the camera in to Canon service.

Dan Keaton · January 21st, 2007, 07:21 AM

I recommend some last minute tests before sending it off to Canon.

I don't know what 7" monitor that you are using. So, disconnect it and run the test again.

If you have any other lenses, try them.

Have you tested with other batteries? Does the battery power show full power?

Richard Alvarez · January 21st, 2007, 08:07 AM

Could be the lens fuse, not the camera. So yeah, check with a different lens. Or at the least, send body AND lens back.

G. Scott Roberts · January 22nd, 2007, 04:21 PM

Yikes, dropped off my XL1s this morning to Canon in Irvine, CA (only about 40 miles from me), and was told it's a minimum of $400.00 for repair of an XL1s! I expected a few hundred after cleaning and resetting / fixing whatever, but $400 min? I hope it's back to brand new when I get it back. The $400.00 is supposed to include fixing and cleaning, so we'll see...

Chris Colin Swanson · January 22nd, 2007, 06:19 PM

I had the exact same thing happen to me but fortunately mine was still under warrenty. If they have the part its an easy fix but with me they had to order it and that took awhile.

Charles Culpepper · February 15th, 2007, 03:49 PM

I sent a XL1 camera in for distorted playback image. The repair description for the camera itself is "playback image distorted when panning or if subject moves. Replace drum. Unit never serviced. Check all functions. Clean and adjust. lens seperated.
Parts are $131 and labor $400

Seems really excessive?

Richard Alvarez · February 15th, 2007, 04:45 PM

Seems about right to me for a drum replacement.

Bill Pryor · February 15th, 2007, 05:04 PM

That used to cost about $3,500 on my old Betacam camera and I had to do it about every 3 years.

Mike Teutsch · February 15th, 2007, 05:06 PM

I assume you tried a good run of a cleaning tape?

Mike

Richard Alvarez · February 15th, 2007, 05:41 PM

Realize that with a new drum, comes new heads. Considering the transport has also been 'cleaned and adjusted'... it's a pretty good deal and the old XL1 should serve you well.

G. Scott Roberts · February 15th, 2007, 11:30 PM

$400 is their magic number, that's what I just paid for my XL1s that would not zoom/focus. That was the price for "Reseat all connectors, adjust focus, adjust exposure." on the lens, then "Clean Drum ass'y. Perform tape path adjustment. Test loading, eject, record, playback - Good". You got more than me for the same amount... If you haven't, I learned (through this site) you should register your XL1s through Canon's web site for the "XL Series Owners Club" https://www.usa.canon.com/consumer/c...8&modelid=7471 to get specials such as routing cleaning discounted prices (questionable at the Irvine, CA location)...

Charles Culpepper · February 16th, 2007, 09:10 AM

Quote:

Originally Posted by Mike Teutsch

I assume you tried a good run of a cleaning tape?

Mike

That's right. We cleaned with a cleaning tape thoroughly.

November 23rd, 2006, 01:17 AM	#122
Lorinda Norton Wrangler Join Date: Nov 2001 Location: Southwest Idaho, USA Posts: 3,066	If you're willing to put up with that kind of aggravation, go right ahead. :) I take it you don't do any kind of event shooting or jobs where time is an issue. __________________ Lorinda

January 20th, 2007, 11:22 PM	#123
G. Scott Roberts New Boot Join Date: Oct 2006 Location: Lake Elsinore, CA Posts: 22	Time to send in my XL1s to Canon My camera has worked flawlessly for about the last year or so since I bought it used on EBay. Camera sat for a few days since last successful use and when my new 7" external LCD monitor arrived to work with my new jib I plugged it in and no zoom, no focus... removed the lens, cleaned with eraser and denatured alcohol on the contact, still no go... removed the batteries for several hours and tried again with no luck. Funny thing is that the camera zoom and focus works for about the first 15 seconds on powering up, but then nothing. When I hit the zoom in - zoom out toggle after that it shows the square and triangle on the zoom (in the display) like it knows I'm hitting the toggle switch, but doesn't go anywhere... No error message, and will playback fine. Hopefully nothing major, we'll see what happens. Anyone have any other bright ideas to try? __________________ Canon XL1s, Canon Digital Rebel, Misc. lenses and other toys... : ) Last edited by G. Scott Roberts; January 21st, 2007 at 12:10 AM.

January 21st, 2007, 12:52 AM	#124
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,366 Images: 513	Sorry, there is nothing else you can do except send the camera in to Canon service. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

January 21st, 2007, 07:21 AM	#125
Dan Keaton Inner Circle Join Date: Dec 2002 Location: Augusta Georgia Posts: 5,421	I recommend some last minute tests before sending it off to Canon. I don't know what 7" monitor that you are using. So, disconnect it and run the test again. If you have any other lenses, try them. Have you tested with other batteries? Does the battery power show full power? __________________ Dan Keaton Augusta Georgia

January 22nd, 2007, 04:21 PM	#127
G. Scott Roberts New Boot Join Date: Oct 2006 Location: Lake Elsinore, CA Posts: 22	Yikes, dropped off my XL1s this morning to Canon in Irvine, CA (only about 40 miles from me), and was told it's a minimum of $400.00 for repair of an XL1s! I expected a few hundred after cleaning and resetting / fixing whatever, but $400 min? I hope it's back to brand new when I get it back. The $400.00 is supposed to include fixing and cleaning, so we'll see... __________________ Canon XL1s, Canon Digital Rebel, Misc. lenses and other toys... : )

November 22nd, 2006, 02:19 PM	#121
Andrew Dryden Regular Crew Join Date: Nov 2006 Location: Portland, OR Posts: 56	All I meant my obviously not licensed is that since Cannon will only service the cameras themselves the local place is not licensed. I think they are a reputable place and I am hesitant to send everything off. I was reading in the archives and some people recommended just recording for a half hour and then reviewing the tape to see if there was any fragmenting etc. Their thought was that if you did this and there was none you were good to go. Is that the general consensus? It is an xl1s and hasn't had much use, so would like not to spend the 252 dollars if it is avoidable. Thanks, Andrew

January 21st, 2007, 08:07 AM	#126
Richard Alvarez Inner Circle Join Date: Sep 2002 Location: San Mateo, CA Posts: 3,840	Could be the lens fuse, not the camera. So yeah, check with a different lens. Or at the least, send body AND lens back.

January 22nd, 2007, 06:19 PM	#128
Chris Colin Swanson Regular Crew Join Date: Aug 2005 Location: Denver, Colorado Posts: 76	I had the exact same thing happen to me but fortunately mine was still under warrenty. If they have the part its an easy fix but with me they had to order it and that took awhile.

February 15th, 2007, 03:49 PM	#129
Charles Culpepper New Boot Join Date: Jan 2007 Location: Atlanta GA Posts: 18	Canon XL1 Repair Price I sent a XL1 camera in for distorted playback image. The repair description for the camera itself is "playback image distorted when panning or if subject moves. Replace drum. Unit never serviced. Check all functions. Clean and adjust. lens seperated. Parts are $131 and labor $400 Seems really excessive?

February 15th, 2007, 04:45 PM	#130
Richard Alvarez Inner Circle Join Date: Sep 2002 Location: San Mateo, CA Posts: 3,840	Seems about right to me for a drum replacement.

February 15th, 2007, 05:04 PM	#131
Bill Pryor Contributor Join Date: Jan 2003 Location: Kansas City, MO Posts: 4,449	That used to cost about $3,500 on my old Betacam camera and I had to do it about every 3 years.

February 15th, 2007, 05:06 PM	#132
Mike Teutsch Inner Circle Join Date: Oct 2004 Location: Port St. Lucie, Florida Posts: 2,614	I assume you tried a good run of a cleaning tape? Mike __________________ Chapter one, line one. The BH.

February 15th, 2007, 05:41 PM	#133
Richard Alvarez Inner Circle Join Date: Sep 2002 Location: San Mateo, CA Posts: 3,840	Realize that with a new drum, comes new heads. Considering the transport has also been 'cleaned and adjusted'... it's a pretty good deal and the old XL1 should serve you well.

February 15th, 2007, 11:30 PM	#134
G. Scott Roberts New Boot Join Date: Oct 2006 Location: Lake Elsinore, CA Posts: 22	$400 is their magic number, that's what I just paid for my XL1s that would not zoom/focus. That was the price for "Reseat all connectors, adjust focus, adjust exposure." on the lens, then "Clean Drum ass'y. Perform tape path adjustment. Test loading, eject, record, playback - Good". You got more than me for the same amount... If you haven't, I learned (through this site) you should register your XL1s through Canon's web site for the "XL Series Owners Club" https://www.usa.canon.com/consumer/c...8&modelid=7471 to get specials such as routing cleaning discounted prices (questionable at the Irvine, CA location)... __________________ Canon XL1s, Canon Digital Rebel, Misc. lenses and other toys... : )