Canon Service

Mark A. Foley · May 19th, 2004, 08:06 AM

Henry,
What are you using to capture your footage? This problem has cropped up before in other threads and at that time, (me included in this), it was discovered that most of of were using a JVC deck to capture our footage. ...just curious.....
Mark

Henry Bradford · May 20th, 2004, 10:14 PM

I was primarily using my XL1 as a deck, but no longer. I have a Dvc-pro deck I usually borrow from a friend that I use with an adapter. I am on my way to the electronics dealer to buy a MiniDV cam so that I can have a dedicated deck (at a reasonable price) going forward.

I would also like to let everyone know that I got my camera back today, they had it done for me on the next day it seems (Isn't that something). I got it back today.

I have a question...DV tapes. I switched to the professional panasonic DVm83pq's, I will exclusively use this brand unless I hear different from you guys. What do you think?

Mark A. Foley · May 21st, 2004, 04:46 AM

Henry,
If you cruise through similiar threads you will find the overall theme is stay with one type of tape....myself started using PQ's after I got my cameras cleaned/serviced @Canon.

Sunarto Sosrosaputro · June 18th, 2004, 02:51 PM

I very very very ..... disappointed with canon service in my country ( Indonesia ).
I have been sent my camera ( XL1S ) to canon service center for 4 months. But until now, I don't know my camera will come back to me.
They said, because the spare part not yet ready, waiting for delivery. ( 4 months, that isn't sensible ).
Can somebody help me ?

Thanks

Rob Lohman · June 19th, 2004, 04:48 AM

I doubt anyone can help you. The only thing you can do is call
and perhaps write a letter to the people in charge of the company
(in Indonesia).

Perhaps you can write a letter to Canon HQ as well to complain
about Canon Indonesia. Here in Holland we have a couple of
organisations that look after interest of consumers and I could
contact them to see if they can help. I'm not sure if Indonesia
has something similar.

Chris Hurd · June 20th, 2004, 11:56 AM

Four months is way too long. You should contact Canon customer service in your area and file a complaint.

Sunarto Sosrosaputro · June 21st, 2004, 01:14 PM

Thanks to support to me.
I have been called the canon service center, but they said waiting for delivery ( I have been called almost 15 times ).
The answer is the same ( Waiting for delivery ).
the people in charge of the company will come back to Indonesia on June, 28th.
I will call again on that date. But I hopeless will get good news.
Anyway, thanks again.
Sorry, my english isn't quiet good. Because english isn't first language in my country.

Sunarto

Phil French · September 8th, 2004, 10:36 PM

Sent my XL1s to Calgary for service over two weeks ago (problems with tape transport). I phoned them three times, last week, just to get info on the status of the camcorder and an estimated time line. Each time I phoned (long distance) I got a different person. None of them could give me any info at all or even tell me for sure that they even had my camcorder and each promised to call me back. I have yet to get a call. All I want is some news, good or bad, and confirmation that Canon even has my XL. Not real happy with Canon service. If I have to phone again, I'm not going to be near as pleasant as the previous times.

Don Palomaki · September 9th, 2004, 04:58 AM

How did you send the camcorder to Canon - most shippers (at least in the USA - do they in Canada?) offer tracking that will allow you to confirn delivery. Also, did you have an RMA from Canon or just send it in? Was it specifically marked for XL1s camcorder service?

Phil French · September 9th, 2004, 12:21 PM

Hi Don. The camcorder is warranteed through a third party. That is beside the point really. I'm sure I can track it through the shipper ( I have the waybill) and it is insured. When three different service reps tell you that they will call you back with some info and they don't call at all, that's what gets me. I work in the service industry and if you promise to do something you better follow through. If there is a problem I need to know and I can start tracking the shipment from my end. One of them thought it was there but didn't know for sure.

Don Palomaki · September 9th, 2004, 04:14 PM

> The camcorder is warranteed through a third party.

Interesting. This could complicate the issue - is Canon's legal business relationship with you, or with the third party?

Good luck with the repair.

Phil French · September 9th, 2004, 05:11 PM

No business was happening -- either with me or the third party. My XL had been looked at, but no estimate was given to anyone. I finally got everything straightened out today and everything is back on track. I talked to Ryan at Canon Calgary and he was very helpful. There was a bit of a mix up and I'm okay with that. It just took some communication to get things going. I guess the moral is that, after everything is said and done, good service still comes down to individuals who care about what they do. Thanks Ryan!

I certainly didn't write this post to bash Canon. I have been very happy with my XL1s. It is one tough camcorder.

Steven Digges · November 11th, 2004, 09:30 AM

How long did it take Canon to turn around your XL1 when you sent it in for annual service? Thoughts on California or New Jersey? I need mine serviced fast.

Steve

Jeff Donald · November 11th, 2004, 10:44 AM

Are you a member of the XL1/2 Owners Club?

Steven Digges · November 11th, 2004, 11:58 AM

Yes I am. Please let me know how that can help.

I am also a Canon Professional Services member, but that does not help me with the video repairs. Does the XL1 Club have similar benefits?

May 20th, 2004, 10:14 PM	#92
Henry Bradford New Boot Join Date: Apr 2003 Location: Houston, TX Posts: 10	I was primarily using my XL1 as a deck, but no longer. I have a Dvc-pro deck I usually borrow from a friend that I use with an adapter. I am on my way to the electronics dealer to buy a MiniDV cam so that I can have a dedicated deck (at a reasonable price) going forward. I would also like to let everyone know that I got my camera back today, they had it done for me on the next day it seems (Isn't that something). I got it back today. I have a question...DV tapes. I switched to the professional panasonic DVm83pq's, I will exclusively use this brand unless I hear different from you guys. What do you think? __________________ HEB

June 18th, 2004, 02:51 PM	#94
Sunarto Sosrosaputro Regular Crew Join Date: Jul 2003 Location: Indonesia Posts: 46	Disappointed with canon service I very very very ..... disappointed with canon service in my country ( Indonesia ). I have been sent my camera ( XL1S ) to canon service center for 4 months. But until now, I don't know my camera will come back to me. They said, because the spare part not yet ready, waiting for delivery. ( 4 months, that isn't sensible ). Can somebody help me ? Thanks

June 19th, 2004, 04:48 AM	#95
Rob Lohman RED Code Chef Join Date: Oct 2001 Location: Holland Posts: 12,514	I doubt anyone can help you. The only thing you can do is call and perhaps write a letter to the people in charge of the company (in Indonesia). Perhaps you can write a letter to Canon HQ as well to complain about Canon Indonesia. Here in Holland we have a couple of organisations that look after interest of consumers and I could contact them to see if they can help. I'm not sure if Indonesia has something similar. __________________ Rob Lohman, visuar@iname.com DV Info Wrangler & RED Code Chef Join the DV Challenge \| Lady X Search DVinfo.net for quick answers \| Buy from the best: DVinfo.net sponsors

June 20th, 2004, 11:56 AM	#96
Chris Hurd Obstreperous Rex Join Date: Jan 2001 Location: San Marcos, TX Posts: 27,366 Images: 513	Four months is way too long. You should contact Canon customer service in your area and file a complaint. __________________ CH Search DV Info Net \| 20 years of DVi \| ...Tuesday is Soylent Green Day!

September 8th, 2004, 10:36 PM	#98
Phil French Regular Crew Join Date: Feb 2002 Location: Lousana, Alberta, Canada Posts: 146	Canon service or lack of... Sent my XL1s to Calgary for service over two weeks ago (problems with tape transport). I phoned them three times, last week, just to get info on the status of the camcorder and an estimated time line. Each time I phoned (long distance) I got a different person. None of them could give me any info at all or even tell me for sure that they even had my camcorder and each promised to call me back. I have yet to get a call. All I want is some news, good or bad, and confirmation that Canon even has my XL. Not real happy with Canon service. If I have to phone again, I'm not going to be near as pleasant as the previous times. __________________ Nature Boy

May 19th, 2004, 08:06 AM	#91
Mark A. Foley Major Player Join Date: May 2003 Location: Bonaire, Ga. Posts: 356	Henry, What are you using to capture your footage? This problem has cropped up before in other threads and at that time, (me included in this), it was discovered that most of of were using a JVC deck to capture our footage. ...just curious..... Mark

May 21st, 2004, 04:46 AM	#93
Mark A. Foley Major Player Join Date: May 2003 Location: Bonaire, Ga. Posts: 356	Henry, If you cruise through similiar threads you will find the overall theme is stay with one type of tape....myself started using PQ's after I got my cameras cleaned/serviced @Canon.

June 21st, 2004, 01:14 PM	#97
Sunarto Sosrosaputro Regular Crew Join Date: Jul 2003 Location: Indonesia Posts: 46	Thanks to support to me. I have been called the canon service center, but they said waiting for delivery ( I have been called almost 15 times ). The answer is the same ( Waiting for delivery ). the people in charge of the company will come back to Indonesia on June, 28th. I will call again on that date. But I hopeless will get good news. Anyway, thanks again. Sorry, my english isn't quiet good. Because english isn't first language in my country. Sunarto

September 9th, 2004, 04:58 AM	#99
Don Palomaki Wrangler Join Date: Sep 2001 Location: Northern VA Posts: 4,487	How did you send the camcorder to Canon - most shippers (at least in the USA - do they in Canada?) offer tracking that will allow you to confirn delivery. Also, did you have an RMA from Canon or just send it in? Was it specifically marked for XL1s camcorder service? __________________ dpalomaki@dspalomaki.com

September 9th, 2004, 12:21 PM	#100
Phil French Regular Crew Join Date: Feb 2002 Location: Lousana, Alberta, Canada Posts: 146	Hi Don. The camcorder is warranteed through a third party. That is beside the point really. I'm sure I can track it through the shipper ( I have the waybill) and it is insured. When three different service reps tell you that they will call you back with some info and they don't call at all, that's what gets me. I work in the service industry and if you promise to do something you better follow through. If there is a problem I need to know and I can start tracking the shipment from my end. One of them thought it was there but didn't know for sure. __________________ Nature Boy

September 9th, 2004, 04:14 PM	#101
Don Palomaki Wrangler Join Date: Sep 2001 Location: Northern VA Posts: 4,487	> The camcorder is warranteed through a third party. Interesting. This could complicate the issue - is Canon's legal business relationship with you, or with the third party? Good luck with the repair. __________________ dpalomaki@dspalomaki.com

September 9th, 2004, 05:11 PM	#102
Phil French Regular Crew Join Date: Feb 2002 Location: Lousana, Alberta, Canada Posts: 146	No business was happening -- either with me or the third party. My XL had been looked at, but no estimate was given to anyone. I finally got everything straightened out today and everything is back on track. I talked to Ryan at Canon Calgary and he was very helpful. There was a bit of a mix up and I'm okay with that. It just took some communication to get things going. I guess the moral is that, after everything is said and done, good service still comes down to individuals who care about what they do. Thanks Ryan! I certainly didn't write this post to bash Canon. I have been very happy with my XL1s. It is one tough camcorder. __________________ Nature Boy

November 11th, 2004, 09:30 AM	#103
Steven Digges Trustee Join Date: Oct 2002 Location: Phoenix, AZ Posts: 1,828	Canon Service How long did it take Canon to turn around your XL1 when you sent it in for annual service? Thoughts on California or New Jersey? I need mine serviced fast. Steve __________________ www.CorporateShow.com Been at this so long I'm rounding my years of experience down...not up!

November 11th, 2004, 10:44 AM	#104
Jeff Donald Warden Join Date: Mar 2002 Location: Clearwater, FL Posts: 8,287	Are you a member of the XL1/2 Owners Club? __________________ Jeff Donald Carpe Diem Search DVinfo.net for quick answers \| Where to Buy? From the best in the business: DVinfo.net sponsors

November 11th, 2004, 11:58 AM	#105
Steven Digges Trustee Join Date: Oct 2002 Location: Phoenix, AZ Posts: 1,828	Yes I am. Please let me know how that can help. I am also a Canon Professional Services member, but that does not help me with the video repairs. Does the XL1 Club have similar benefits? __________________ www.CorporateShow.com Been at this so long I'm rounding my years of experience down...not up!